FAQ

DISPUTE SYSTEM

• Buyers have 14 days to open a dispute for Psychical orders and 5 days for digital orders.
• If you do not receive the product because there are delays, we recommend that you open the dispute in the last few days before the 14 days pass.
• Buyer or Seller, while pressing the Dispute button, cancels all automation. From that time, we have a communication system ready for both sides.
• The administration is aware of every dispute and has access to the communication between Buyer and Vendor.
• The buyer can also close and finalize the Dispute unassisted, anytime while it is open.
• Please keep in mind that every Vendor should have personal Terms of Service, and we can try to push the Vendor to execute them.
• Disputes require any vendor or buyer to respond within 3 days (72 hours). If the vendor or buyer does not respond, the dispute will be closed and, most likely, the moderator will decide in favor of the one active in the dispute.
• Disputing a sale can damage your reputation as a buyer if your reason for disputing is not good. Some small issues can be simply reflected on the rating you give the vendor at the end of the sale. Reasons like 'I changed my mind', 'I miscliked', 'I didn't read listing refund policy' are NOT ACCEPTABLE
• If both parties cannot agree, Admin decides which side is a winning side.
• Dispute decisions by Staff are final. If you believe Staff has mistreated you or rulled incorrectly you can always create a ticket to members of Administration. While we cannot reverse the decision of that specific dispute, we can take a look into the Staff members to ensure our high quality standards are met and applied fairly for everyone.
• If the Buyer got purchased item but is not happy about the quality, the fair is to finalize the order but leave Neutral or Negative feedback with the proper description.

REPORT SYSTEM

In case you suspect something, don't like something, or think that you was/may get scammed, you got the option to: report a vendor, report a buyer, report a listing, report a custom shop, report a support agent, report a bug or any type of problem. All you have to do is click on the Report button located in: each listing, each custom shop, each buyer profile, each seller profile, each support agent profile. Once you clicked the Report button, please be very specified and include as much information as possible. Once the admin reads out the support he will either Accept it or Reject it. You will be notified of both. Accepted/Rejected reports will be displayed into the reported user profile once solutioned by the admin. Reports will affect user rating if Accepted and will not affect the ratings if Rejected.

REFERRAL PROGRAM

Join our REFERRAL Program to get endless streams of income. Recommend Royal Market Market and earn commission on each purchase or sale.
All you need to do is to go to http://royalmarketlink.onion/myprofile/refferal , copy your refferal link and share it around. This way you will get your own, unique Invitation Code which you can share with others. If user creates an account and use this code while signing up, he becomes your referral.
We are very generous and we offer 30 % off our commission.
How does it work ?
Once you have referred coupe of users and they either become vendors or start buying products, once the deal / order ends successfully 30 % off the earned fee ( currently 8 % global market fee ) will be automatically transferred into your specified withdraw wallet ).
You can view your referral statistics and referral list here: http://royalmarketlink.onion/profile/refferal

ROYAL MARKET POINT SYSTEM (RMP)

Point system called RMP ( Royal Market Points ) which has level up function that will increase trust score and level based on: reports, disputes and sales.

SALES/RATINGS FROM OTHER MARKETS

We have built a nice feature in order for you vendors and buyers. Now, total sales from other markets are counted and displayed into all your listings, into your profile, into your custom shop and it will be displayed after your name, example:
Vendor (0) (0) - first (0) represents total sales on Royal Market, second (0) represents total sales on other markets. For example, if you had 200 sales on Empire market, 300 sales on Alphabay market and 150 sales on Dark Market, it will show as this; Vendor (0) (650) ( which is visible almost everywhere on the market )
Total sales on other markets will be also displayed into your listings, profile and custom shop.
Have stats from other markets that have not been imported ? Create a support ticket and request it.

VERIFIED VENDOR

Verified vendor tag is assigned automatically to vendors with more then 500 cumulated sales on other marketplaces.

WHY MY CUSTOM SHOP SHOWS AS INACTIVE AND DOESN'T APPEAR IN /SHOPS?

When your Custom Shop status shows INACTIVE that means you did not:
1. Set a name ( that will generate a one time link for your shop / the name and link can never be changed so chose carefully )
2. Set a description
3. Set a cover image
4. Add at least 4 listings to your shop
By completing all the above steps will activate your custom shop, send a notification in the live feed that your shop has been enabled and list it under our /shops page.
Same rules apply for advertising/future your custom shop into our homepage, it needs to be customized before.

PLACED AN ORDER AND VENDOR IS INACTIVE?

You don't have to worry, if the vendor will not mark your order as Sent, it will be automatically cancelled after 72 hours and funds will be released into your market balance.

HOW TO BUY ON ROYAL

Buying on Royal is extremly easy and safe. We are offering multiple payment options and a smart escrow system. All you have to do is select the product you want to buy, add it to your cart, insert your shipping details or any additional info that will be encrypted automatically using vendor's public PGP key, click Update, click Purchase and select your prefered payment option.
1. Pay directly - means that you will be see a wallet and the ammount you need to deposit into our escrow system in order to mark your order as Paid ( Please note, you have only 3 hours to submit your payment due to coin price changes, if you fail to do so, your order will be automatically cancelled )
2. Pay with market balance - If you have already deposited into your market balance or have balance from cancelled orders or won disputes, you can simply use this option to pay for your product.
3. Combined payment - If you do not have enough market balance to cover your total order cost, you will be redirected to a payment page where you will be asked to pay the remaining balance to cover the total order cost.

HOW MUCH TIME DOES IT TAKE FOR ORDERS TO FINALIZE?

• To avoid scams, all orders that are not marked as delivered by buyers will be completed manually by the Royal Market team after you request release.
• The release request button appears after 14 days for Psyhical orders and 5 days for digital orders.
Each order has its own timer displayed on the order details page, if you have not received the product, please start a dispute to stop the timer before the 14 days are up.

HOW LONG DOES WITHDRAWS TAKE?

Withdraws can take from few minutes up to 72 hours. Withdraws are checked each time before being processed for security and against scam reasons. Please do not create a ticket if your withdraw is not processed for lower then 72 hours, if your withdraw time will exceed 72 hours, do create a ticket.

HOW LONG DOES A DISPUTE TAKE TO BE SOLVED?

It depends on each dispute. Disputes needs time to be processed since evidence needs to be provided. It may take from few days up to 1 week to get your dispute solved, depends on your answering time. If you did receive your order as a buyer, you can always Cancel your dispute witch will release the funds to the vendor.

HOW MUCH DOES IT COST TO BECOME A VENDOR ON ROYAL?

Currently the vendor bond fee is set to $1000 and it is not refundable.

HOW MUCH DOES OPENING A CUSTOM SHOP COST?

Currently opening a Custom Shop costs $750 and it is not refundable.

HAVE YOU DEPOSITED LESS OR MORE THEN REQUIRED TO COVER TOTAL ORDER COST?

There is no need to worry, once the 3 hour timer is up, your funds will be automatically transfered into your market balance witch you can always withdraw or purchase something else with.

HOW DO WE ENTER THE PGP KEY INTO THE ACCOUNT?

• After entering the public PGP key, we will receive an encrypted message containing the 7 digits needed to add the PGP key to the account
• We will decrypt the encrypted message with the PGP private key, and after decryption we will get the 7 digits.

FINALIZE EARLY PERMISSION?

• FE / Finalize Early is enabled only to trusted vendors with 3500+ sales on other markets.

HOW DO I RESET MY PIN OR PASSWORD IF I FORGOT THEM?

• Pin or password reset is done with the token received when the account was created.
• If you have lost the token received when creating the account, nothing can be done and we cannot reset either the password or the PIN.
• Do not open a ticket because the support cannot help you with the lost token, the only way is to remember the token.